First Site Customer Service

Why We've Been #1 For 6 Years In A Row

Live First Site

What To Expect When You Sign With Us 

There's a reason we've been called The Best In Bloomington-Normal for the past six years. In fact, there are many reasons, some of which are included here. Learn more about why you can depend on us for remarkable customer service. Plus, find out how we make move-in day easy for you and your family, how the technology we use makes your life easier, and what you can do when you have an issue at your apartment. 

Table of Contents

2012-2013 Award 2013-2014 Award 2015 award 
2016 award 2017 award     2018 award
 

What Is The First Site Experience? Customer Service You Can Depend On

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We Offer The Total Package

You've probably heard our slogan: "Live First Site." What does that mean? Why should you sign with us? How do we stick out above the other leasing companies in the area? 

The answer is that we offer stellar customer service, top-tier amenities, and incredible perks. 

  • Stupendous staff - There's a reason we've been the Best Apartment Rental Company for six years running. 
  • Amazing amenities - Find out how we keep our appliances and furnishings up to date. 
  • Practical perks - From parking to laundry to fitness facilities, we offer tons of perks for our residents. 
  • Luxurious living  - Live the college experience the way you want to. 

Keep reading to find out more about why you can depend on First Site's team to serve you.  

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What To Expect From First Site on Move-In Day

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Move In At Your Leisure

With moving out of your old place comes moving in to your new place. Welcome to First Site!

Moving out is stressful, so that's why we wrote a guide about what to expect when you move into one of our properties. 

  • Get your keys - Find out how we schedule move-in dates and arrange getting in to your apartment. 
  • The necessary evils - Each complex has different policies. Please follow the rules!
  • Meeting up - We meet with new residents on move-in day.

Finally, it's time to unpack! Read on to learn more about move-in day. 

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5 Ways First Site Uses Technology to Make Your Life Easier

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Stay Up To Date

Pay rent from your phone! It's that easy. 

We know you're using technology for almost every other aspect of your daily life, so we wanted to make it easy to live with us. That's why we keep you up to date with:

  1. Emails
  2. Texts
  3. An online payment portal
  4. A portal for maintenance
  5. Social media updates

Get the latest move-in news, updates on your work order, and more. Keep reading for more about how we use technology to make your First Site experience great!

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What To Do When You Have A Problem At First Site

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Let's Get It Fixed ASAP 

Most of our maintenance requests are completed within four hours. Some take a bit more time, but they're still completed within 24 hours. 

What can you do to get your issue resolved quickly?

Get ahold of us right away. 

We'll help you:

  1. Figure out the cause.
  2. Determine the magnitude of the issue.
  3. Fix the issue. 

Then, we'd ask that you rate how we did! We want to know how we helped you. Plus, your review can boost your rewards for sweet perks in our resident portal! 

Please don't hesitate to contact us.

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